Return Policy

At OFFGRID, customer satisfaction is important to us.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase must be provided.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will work quickly to provide a replacement or suitable solution.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed back to the original payment method within 5–10 business days.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.

Contact Us

For return requests, please contact us through our Contact page before returning any item.